Legal

DISCLOSURE

The new regime for financial advice in New Zealand came into force on 15 March 2021, the Financial Advisers Act 2008 has been repealed. Find out more about the new regime here.

The following information provides you with an important overview of Curated Risk Limited, our duties to you, fees and how we manage complaints.

LICENCE STATUS & CONDITIONS

Sun InsuranceLimited, FSP1000127, holds a financial advice provider licence issued by the Financial Markets Authority.  Sun Insurance Limited FSP410646, is authorised by that licence to provide financial advice services.

NATURE & SCOPE OF ADVICE

Sun Insurance Limited provides advice to our clients about their general and life insurance needs. Our financial advisers provide financial advice in relation to domestic general insurance, such as house,  contents, landlords, motor vehicle and boat insurance, as well as commercial general insurance, such as commercial property, business interruption, commercial motor, marine, liability, professional indemnity and cyber insurance.  In addition we also can provide advice about life and health.  When providing our advice, we access a wide range of general insurance products from various general insurance providers in both the local and overseas market.

FEES, EXPENSES & OTHER AMOUNTS PAYABLE

Sun Insurance Limited may charge you a fee and charges for providing financial advice and for arranging, altering or cancelling your general insurance programme.  If a fee will be charged, you will be advised at the time the financial advice is provided.

In some circumstances we may recommend another service provider to assist us in providing appropriate financial advice. These providers can include property valuers, property surveyors and motor vehicle valuations. These providers will charge a fee for the work they do. We will advise you of any related fees and charges prior to having them commence any work on your behalf.

CONFLICTS OF INTEREST & COMMISSIONS OR OTHER INCENTIVES

Sun Insurance Limited may receive a commission when you when you pay your invoice for insurance cover or if we refer you to a premium funder with whom you enter into a premium funding arrangement.

Sun Insurance Limited may pay your financial adviser a salary, plus bonuses and other incentives.

We recognize that the above commissions and incentives may create conflicts of interests for Sun Insurance Limited and your financial adviser.  To manage these conflicts, we follow an advice process that ensures our recommendations are made based on your financial goals and circumstances. Sun Insurance Ltd undertakes compliance audits of your financial adviser, who undergoes specialized training in this area.  Sun Insurance also annually audits our conflicts of interest compliance framework.

We may, however, choose to rebate all or some commissions and charge you a fee based on the nature of the service we provide.

 

COMPLAINTS & DISPUTES PROCESS

If you are not fully satisfied with our services, please contact your financial adviser or Sun Insurance Limited , who will try to resolve your complaint to your satisfaction. 

If a satisfactory resolution is not able to be achieved, your financial adviser or Sun Insurance Limited will refer your complaint to the Financial Services Complaints Limited (FSCL), of which Sun Insurance Limited is a member.  FSCL is an approved independent dispute resolution scheme which handles complaints against financial service providers, including insurance brokers.  FSCL is free to consumers and its decisions are binding on us (but not on you).  Further information about FSCL is available from www.fscl.org.nz .  You may contact FSCL directly on 0800 347 257.